SHIPPING, DELIVERY & RETURN
Check out all our information about our logistics processes. For instance:
Order before noon...
...to have your parcel leave our warehouse in Rangsdorf the same day. The warehouse is strategically located south of Berlin making quick deliveries all over Europe possible.
All logistics
Shipping
All orders are dispatched from our warehouse in Rangsdorf 30 minutes south of Berlin.
We are working together with Hive Technologies GmbH, the most professional logistics company for D2C brands. This professionalism allows us to deliver all over Germany within 2 working days.
Shipping is free on every order, to Germany, Austria, Switzerland and the whole EU.
Delivery
Our last mile carrier of choice is DHL with its GoGreen.
DHL provides us with fastest delivery times and highest quality in last mile service.
If you order before noon it is likely you receive your undies the next day, latest the day after
Returns
Please get in touch with us to request a return. We will provide you with a return lable for a drop-off at DHL.
For a return, we will take 4,50€ off your total refundable amount. This is to cover additional shipping costs.
After all, we want you to be happy, so if it is after 30 days, we find a solution as well.
All returned underwear will be washed and donated to people in need.
All orders are dispatched from our warehouse in Rangsdorf 30 minutes south of Berlin.
We are working together with Hive Technologies GmbH, the most professional logistics company for D2C brands. This professionalism allows us to deliver all over Germany within 2 working days.
Shipping is free on every order, to Germany, Austria, Switzerland and the whole EU.
Our last mile carrier of choice is DHL with its GoGreen.
DHL provides us with fastest delivery times and highest quality in last mile service.
If you order before noon it is likely you receive your undies the next day, latest the day after
Please get in touch with us to request a return. We will provide you with a return lable for a drop-off at DHL.
For a return, we will take 4,50€ off your total refundable amount. This is to cover additional shipping costs.
After all, we want you to be happy, so if it is after 30 days, we find a solution as well.